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Privacy Policy — Urbano Tours

Effective date: 2025

Urbano Tours (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, your rights, and how to contact us. By using our website or booking our tours, you agree to the terms of this Privacy Policy.

1. Data Controller / Contact

Controller: Urbano Tours
Address: Calle El Conde 123, Zona Colonial, Santo Domingo, Dominican Republic
Email: info@urbanotoursrd.com
Phone: +1 809 555 1234

2. What information we collect

We collect information you provide directly and information collected automatically:

Information you provide:

  • Name, email address, phone number, billing information (when booking), booking details (tour, date, number of participants), special requests, dietary or medical notes, and any other information you submit via contact forms, booking forms, chat or email.
  • Payment data (card details) are processed by our third-party payment providers; we do not store full card numbers on our servers unless explicitly stated.

Information collected automatically:

  • Device, browser, IP address, pages visited, referral source, cookies and usage analytics (for site performance and improvement).
  • Location data if you enable or provide it (e.g., for pickup coordination).

Third-party sources:

  • We may receive information from third-party services you use to sign in, social media profiles you link, or partners (e.g., travel agents).

3. How we use your information

We use personal data to:

  • Process and manage bookings, payments and refunds.
  • Provide, operate and improve our tours and website.
  • Communicate booking confirmations, updates, changes, or customer service responses.
  • Send marketing and promotional messages (with your consent where required).
  • Comply with legal obligations and safety requirements.
  • Prevent fraud and ensure security of our services.
  • Analyze usage and enhance user experience.

4. Legal basis for processing (where applicable)

  • Performance of a contract: to fulfil bookings and provide services.
  • Consent: for marketing communications and optional features.
  • Legitimate interests: for fraud prevention, service improvement, and direct communications (subject to balancing tests).
  • Legal obligations: to comply with local laws and safety regulations.

(If you are an EU resident, you have rights under the GDPR; see Section 9.)

5. Sharing and disclosure of information

We may share personal data with:

  • Service providers & partners (payment processors, transport/boat operators, accommodation providers, local suppliers) who perform services on our behalf.
  • Marketing & analytics providers (Google Analytics, social platforms) to measure site performance and campaigns.
  • Authorities when legally required (e.g., safety incidents, investigations, or immigration/health regulations).
  • Business transfers: in case of sale, merger or reorganization, personal data may be transferred as part of business assets—your rights will be respected.

We require third parties to protect personal data and only use it for permitted purposes.

6. Cookies & similar technologies

We use cookies, web beacons and similar tools to:

  • Enable site functionality (necessary cookies).
  • Improve performance and analytics.
  • Personalize content and ads (where applicable).

You can manage cookie preferences in your browser or via any cookie consent tool we provide. Blocking some cookies may affect site functionality.

7. Data retention

We retain personal data only as long as necessary to fulfill the purposes in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records and financial data are typically kept for a minimum period required by law (tax/accounting), and otherwise deleted or anonymized when no longer needed.

8. International transfers

Your information may be processed and stored in countries other than your own. When transferring data internationally, we apply appropriate safeguards (e.g., contractual clauses, secure processors) to protect your information.

9. Your rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or update of inaccurate data.
  • Request deletion of your personal data (subject to legal or contractual retention obligations).
  • Request restriction of processing or object to certain uses (e.g., direct marketing).
  • Request portability of your data (where technically feasible).
  • Withdraw consent at any time (for processing based on consent).
  • Lodge a complaint with a supervisory authority (e.g., if you are in the EU).

To exercise your rights or ask questions, contact us at info@urbanotoursrd.com. We will respond within the timeframes required by applicable law.

10. Security

We implement reasonable administrative, technical and physical safeguards designed to protect personal data from loss, misuse, unauthorized access or disclosure. However, no internet transmission or electronic storage is completely secure; we cannot guarantee absolute security.

11. Children

Our services are not intended for children under the age required by local law for bookings without parental consent. If you are a parent or guardian and believe we have collected personal data from a child without consent, contact us to request deletion.

12. Marketing communications

If you opt in to receive promotional emails, you can unsubscribe at any time using the link in the email or by contacting info@urbanotoursrd.com. Even if you opt out, we may still send transactional messages related to your bookings.

13. Third-party links & embedded content

Our site may contain links or embedded content (YouTube, social platforms, map services). These third-party sites have their own privacy policies and practices; we are not responsible for their content or privacy measures.

14. Changes to this Privacy Policy

We may update this Policy periodically to reflect legal, technical or business changes. The “Effective date” at the top indicates when the Policy was last revised. Material changes will be communicated by posting a prominent notice on our site or via email when required.

15. Contact & data protection requests

For questions about privacy or to exercise your rights, contact:
Email: info@urbanotoursrd.com
Address: Calle El Conde 123, Zona Colonial, Santo Domingo, Dominican Republic
Phone: +1 809 555 1234